Auto Insurance Claims: What to Do Before, During, and After
How auto insurance claims work
An insurance claim is a formal request to your insurer (or the at-fault driver's insurer) to pay for covered losses from an accident. The process moves from reporting the incident, through investigation, to settlement.
Guides in this section
- How to File a Claim
- What Happens After an Accident
- Claim Denials and How to Appeal
- Total Loss and Vehicle Payouts
First-party vs. third-party claims
Understanding which insurer you're dealing with shapes the entire process:
- First-party claim: You file with your own insurer (collision, comprehensive, PIP, MedPay). Your insurer has a contractual obligation to you.
- Third-party claim: You file with the at-fault driver's insurer. That insurer's primary obligation is to their policyholder, not to you.
In general, first-party claims are faster and simpler. Third-party claims may require more negotiation, especially for injury compensation.
Frequently Asked Questions
- How long do I have to file an auto insurance claim?
- Most insurers require you to report accidents 'promptly' or within a specific timeframe — often 24–72 hours for best results. Check your policy; some allow up to a year for certain claims, but delays can complicate the process.
- Will filing a claim raise my insurance rates?
- An at-fault accident claim typically raises rates for 3–5 years. Not-at-fault claims and comprehensive claims (theft, weather) may also raise rates depending on your insurer and state. Some policies include accident forgiveness for a first claim.
- Do I need a police report to file a claim?
- Not always, but a police report strengthens your claim significantly, especially for liability disputes, theft, or hit-and-run accidents. Always file a report for accidents involving injury or significant damage.